Delivery/Pick Up

Delivery/Pick Up

Q: Where do you deliver to and what is the delivery fee?
We offer delivery service to KL and Selangor. (Within 50km from our location). Self-pickup (FOC) is also available. Delivery fee varies from RM5 - RM50 depending on the distance between your address to our shop location. Free Delivery is available with different minimum amount for each zone. 

Click here to calculate the distance between your address and our shop.

The exact distance and delivery fee will be calculated upon check out.

Zone Distance from our location Delivery Fee Free Delivery
A 0-9km RM5 RM60 or above
B 10-14km RM10 RM80 or above
C 15-19km RM15 RM110 or above
D 20-24km RM20 RM150 or above
E 25-29km RM25 RM190 or above
F 30-34km RM30 RM230 or above
G 35-39km RM35 RM270 or above
H 40-44km RM40 RM310 or above
I 45-50km RM50 RM350 or above

 

Q: Can I request for a specific delivery time?
For those who wish to request specific delivery time, we seek for your understanding to provide at least 1-hour timeframe at the 'Delivery/Pickup Note' before checkout. We apologised that we are unable to deliver at a specific time due to traffic reason and unforeseen circumstances.

Q: Can I change my delivery address/delivery time for my order?
If you wish to reschedule your delivery, please notify us AT LEAST 3 WORKING HOURS at bonjour@lacherpatisserie.com or WhatsApp us at +6011-55013882 (Working hours: 10am - 7pm);

Any late amendments will be moved to the next available time slot
OR
You will be charged for arrangement of redelivery to the next time slot if your order has already been picked up by the driver.

Q: What if the receiver is not present at the delivery time?
An additional fee will be charged for re-delivery if the receiver is not present at the time of delivery. The fee will be calculated based on the return trip from our location to the delivery address. 

Q: What is door-to-door service?
Door-to-door service is an extra service fee for driver to send to the unit doorstep (for high-rise building only). For eg, condominium, apartment, mall, hospital etc. Driver will send to the lobby/pickup point only if door-to-door service is not included in your order.

For landed property, door-to-door service is included in our delivery with no extra charge. 

Q: Can I deliver to different areas at different times in one order?
Unfortunately no. If you wish to deliver to different areas at different times, you would need to place the orders separately on our website as we arrange our deliveries separately according to the distance between the recipient’s address and our location. Each delivery must be completed within 1.5hours by car.