Delivery
Delivery
Q: Where do you deliver to and what is the delivery fee?
We offer delivery service to KL and Selangor. (Within 50km from our location). Self-pickup (FOC) is also available. Delivery fee varies from RM5 - RM50 depending on the distance between your address to our shop location. Free Delivery is available with different minimum amount for each zone.
Click here to check the estimated distance between your location and our shop on Google Maps.
The delivery fee will be calculated and shown upon check out.
| Zone | Distance from our location | Delivery Fee | Free Delivery |
|---|---|---|---|
| A | 0-9km | RM5 | RM60 or above |
| B | 10-14km | RM10 | RM80 or above |
| C | 15-19km | RM15 | RM110 or above |
| D | 20-24km | RM20 | RM150 or above |
| E | 25-29km | RM25 | RM190 or above |
| F | 30-34km | RM30 | RM230 or above |
| G | 35-39km | RM35 | RM270 or above |
| H | 40-44km | RM40 | RM310 or above |
| I | 45-50km | RM50 | RM350 or above |
Q: Can I request for a specific delivery time?
We apologise as we CANNOT arrange delivery at a specifically requested time as we arrange all our deliveries following the chosen time slot. Drivers will deliver to multiple stops at a time and we cannot predict the traffic conditions or any unforeseen circumstances.
Q: Can I change my delivery address/date/time for my order?
If you wish to change your delivery address/date/time, please fill in this form and submit it to us.
Please submit the form AT LEAST 1 WORKING DAY BEFORE (by 7pm) for any changes of delivery.
(Working hours: 10am - 7pm);
Any late amendments will be moved to the next available time slot
OR
You will be charged for arrangement of redelivery to the next time slot if your order has already been picked up by the driver.
Q: What if the receiver is not present at the delivery time?
An additional fee will be charged for re-delivery if the receiver is not present at the time of delivery. The fee will be calculated based on the return trip from our location to the delivery address.
Q: Can you deliver to my unit? Or to the shop/restaurant inside a mall/hotel?
We do not provide door-to-door service high rise buildings as our driver usually has more than 1 destination to deliver to. Please collect the cake from the driver at the drop-off/pickup point/lobby.
Q: Can I deliver to different areas at different times in one order?
Unfortunately no. If you wish to deliver to different areas at different times, you would need to place the orders separately on our website as we arrange our deliveries separately according to the distance between the recipient’s address and our location. Each delivery must be completed within 1.5hours by car.