FAQ
Ordering
- Browse: Explore our collection and choose your favourites.
- Customise: Select a candle or knife, and add a complimentary card message if you'd like.
- Bag It: Add the items to your cart.
- Schedule: Choose 'Delivery' or 'In-store Pickup', then select your preferred date and time.
(Delivery fees are automatically calculated at checkout once your details are entered). - Checkout — Securely complete your payment.
- Confirm — You will receive an instant email confirmation once your order is successfully placed.
On your chosen day:
- For Delivery: We will email you the driver’s details the moment your order leaves our kitchen (or slightly before).
- For Pickup: We will send a friendly email notification as soon as your treats are ready to collect.
Absolutely. Just place your order by 3pm, and allow at least 3 hours for our kitchen to prepare it.
Find same-day delivery and pickup options here.
Yes, you’re welcome to walk in before 3pm at Lachér Patisserie, Kota Damansara for a limited selection. Availability depends on the day, so we can’t guarantee what will be on hand.
To ensure you get exactly what you’d like, we warmly recommend pre‑ordering online before visiting. This way, your favourites will be ready and waiting for you.
*Our cafés are also open daily, where you can enjoy individual petit gateaux, pastries, and coffee at your leisure.
If you cannot click on a date or time bacause it is greyed out, it means the product is either unavailable or has passed its ordering cut‑off. Here are the key timings to keep in mind:
- Same-Day Delivery/Pickup: Please order at least 3 hours in advance, with the final cut-off at 3:00 PM.
- 1-Day Pre-Order: Order by 3:00 PM the day before your intended date (including the petit gateaux).
Our Petit Gâteaux sets come in pre‑selected sets of four. Unfortunately, we’re unable to offer custom combinations.
However, if you prefer to choose your own selections, individual pieces are available fresh daily at our cafés while stocks last.
We do not write directly on our cakes, but we would be happy to include a printed message card with your order.
You can add your personalised message when adding your cake to cart.
Payment, Refunds & Invoices
We accept a variety of secure payment methods for your convenience:
- Credit Cards: Visa, MasterCard
- Debit Cards
- Online Banking: FPX
- E-Wallets: Touch 'n Go, GrabPay, Boost, and Maybank QRPay
All orders are final and non-refundable.
However, for specific cases such as approved order amendments, refunds will be issued in the form of store credit sent directly to your email.
About your store credit:
- It is valid for 6 months from the date of issue.
- It can be used across multiple purchases until the balance is fully utilised.
- It is valid exclusively for orders placed on lacherpatisserie.com.
Don’t worry — we never include physical receipts, or price tags with any delivery or pickup. Because of this, billing details cannot be amended once payment has been processed.
If you notice an error in your billing information, there’s no need to worry, as it will not affect your delivery or privacy.
A quick reminder: while billing errors will not impact your order, please review all delivery details carefully before checkout.
A standard invoice is automatically attached to the bottom of your order confirmation email right after your purchase.
There are two ways to do so:
- At Checkout: Once your payment is complete, simply follow the on-screen instructions to input your details (like your TIN or NRIC).
- After Checkout: Just log into your account, view your purchase history, and select your order to submit your details.
If you run into any issues, our Customer Service team is always here to help.
You only need to request an e-Invoice if you require official tax documentation — either for corporate tax reporting or for personal income tax relief claims in Malaysia.
For ordinary personal purchases where tax submission isn't needed, our standard email invoice is more than sufficient and fully complies with Malaysia's e-invoice regulations.
Delivery
We offer car deliveries within 50km of Lachér Patisserie HQ in Kota Damansara.
Delivery fees and free delivery eligibility can be viewed here.
You may select from the following delivery slots:
- 10am–1pm,
- 1pm–3pm,
- 3pm–5pm, or
- 5pm–7pm.
While we always do our best to arrive within your selected window, exact delivery timings cannot be guaranteed due to traffic, weather, and route planning.
We always aim to deliver on time, though delays may occasionally occur due to traffic, weather, or unforeseen circumstances.
If timing is especially important, we gently recommend selecting an earlier time slot or opting for self-pickup for added flexibility.
On your delivery day, you will receive an email with your driver's details just before your selected delivery time slot begins.
This will be sent once a driver has been assigned to your order.
- If no one is available to receive the order, your order will be brought back to our store.
- You will then need to arrange for self-pickup.
Please note that because our desserts are delicate and prepared fresh for delivery, we are unable to guarantee their freshness or quality once a delivery attempt has been unsuccessful.
Every order is carefully handled and securely packed to ensure it arrives safely.
In the unlikely event your cake arrives damaged during transit, please contact our Customer Service team immediately so we can help sort it out for you.
Yes — if you need to adjust your delivery address or timing on the day itself, please contact your assigned driver directly to check if the change can be accommodated.
As deliveries are carefully route-planned in advance, any last-minute changes are subject to the driver’s discretion, willingness, availability, and route adjustments.
If the adjustment is possible, additional delivery charges may apply — determined by the driver.
To ensure the safety of our drivers and your cake, our delivery service operates on a drop-off basis:
- High-Rise Buildings & Malls:
Deliveries are handed-over at car-accessible lobbies or designated drop-off points where drivers are able to park legally and without additional parking fees. We are unable to deliver directly to specific units or inside mall shops. - Hotels & Landed Restaurants: Deliveries will be made to the reception provided reservation details are shared in advance, or if staff are available and willing to receive the order on your behalf where direct driver access may be limited.
Pickup
You will receive an email notification on your selected collection day once your order is ready for pickup.
If you have not spotted the email yet, please feel free to drop by anytime during your selected time slot — your order will be prepared and ready for you by then.
Yes — once you receive the “Ready for Pickup” email, you may collect your order anytime during the operating hours of your selected pickup location.
View stores operating hours here.
Absolutely! You are welcome to arrange a third-party pickup. However, to ensure your desserts arrive safely, please keep these important notes in mind:
- Car Transport Only: For cake orders, please make sure to book a car and not a motorbike, as cakes are highly delicate.
- Pickup Details: Kindly pass your order number and full name to your driver so our team can hand over the correct order smoothly.
- Handling Care: Please remind the driver that the cake must be placed on a completely flat surface (the car floor is usually best) with the air conditioning turned on high.
Product Info & Dietary
Most of our products proudly carry official halal certification by JAKIM, reflecting our commitment to quality and adherence to halal guidelines.
As you browse our website, we encourage you to look for the halal logo on our products, providing assurance of their compliance with halal standards.
In our kitchen, we are diligent in handling halal-approved ingredients and strictly follow halal procedures, ensuring that our products meet the high standards expected by our customers.
For products that are not yet certified — particularly seasonal or newly launched items — we would like to assure our customers that the same strict halal standards are consistently upheld throughout our production process.
While certain products may not complete certification due to their short-term availability or newness in the market, they are still prepared using halal-compliant ingredients, without alcohol, and only halal-certified gelatin.
Our commitment to halal integrity extends across our entire product line, allowing you to enjoy every Lachér experience with confidence and peace of mind.
Please refrigerate your cakes and tarts immediately upon receiving them at 0–4°C for at least 30 minutes before serving. Do not freeze.
For the best taste and texture, we recommend removing the desserts from the fridge 20–25 minutes before consumption. Ideal serving temperature is between 10–12°C.
For optimal freshness, desserts are best enjoyed within 2 days, or within 1 day for fresh fruit cakes.
Yes — cakes can generally withstand a car ride up to 1 hour in a car with the air conditioning turned on at a high setting.
For longer journeys, we recommend using an insulated bag with ice packs to help maintain the cake’s condition.
Our recipes are carefully standardised and produced in batches to ensure consistency in flavour and quality.
As such, adjustments to sweetness levels or customisations are not available.
All our products contain eggs, dairy, gluten, and sugar, and are therefore not suitable for diabetics, vegans, or those following a keto diet.
Please also note that nuts and gluten are handled in our kitchen, which may pose a rise to individuals with allergies.
For full dietary and allergen information, please refer to the ingredients list provided on each product page.
Yes — all eggs used in our products are either cooked or pasteurised to ensure both safety and quality.
Amendments
You can easily request a change or cancellation by submitting this Google Form at least 24 hours before your scheduled delivery or pickup date.
Once our team has reviewed your request, we will send you an email to confirm if your request has been approved.
Important: Please note that once our chefs have begun preparing your order, amendments or cancellations will not be possible.
To ensure smooth delivery planning and route efficiency, delivery addresses cannot be changed once an order has been placed.
If needed, you may submit a order cancellation request through our Google Form and place a new order using the refunded store credit once approved.
If you would like to change or add items to your order, please contact us at least 24 hours before your scheduled delivery or pickup.
Once your order has been prepared, additional changes or add-ons are no longer be possible.
Yes — please contact us as soon as possible so our operations team has sufficient time to assist with the amendment.
Once the order has been prepared or sent out, changes may no longer be feasible.
Payment or Website
Try these quick troubleshooting steps to get things running smoothly again:
- Clear your cache: Clear your browser's history and cache, then try reloading the page.
- Switch browsers: Safari or Google Chrome recommended.
- Refresh your connection: Toggle airplane mode on and off,
or restart your Wi-Fi/mobile data connection. - Change payment methods: Consider trying an alternative payment method at checkout.
If the issue persists, please reach out to us with a screenshot of the error message. We are always here to help you sort it out.
Still have a question?
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