Delivery & Pickup Hours from 11am to 7pm daily. Order by 2pm for same-day delivery Check out the delivery fee

FAQ

Order

Q: What forms of payment do you accept?

We accept Credit Card, Online Banking, GrabPay, Boost and TouchNGo via eGHL. 


Q: Can I amend/cancel my order?

Yes. All orders is amendable and refundable with minimum 48 hours prior notice. Please note that a refund for exchange/cancellation will be credited to STORE CREDIT ONLY. Kindly contact us via email or Whatsapp if you wish to amend/cancel your order.


Q: Do you provide a cake knife and candles?

Yes. We do provide a simple cake knife and a light gold candle according to request.


Q: Do you provide personalised message on the cake?

No. We do not provide a personalised message on the cake. But we do provide message on a card. Please enter your message at the box upon check out. Also, you may purchase our cake topper or sparkle candle from 'add-ons'. 


Storage

Q: How do I store the desserts/cakes?

For Lacher Delight:
Best to consume on the day of purchase. The dessert can be kept for 1-2 day(s) in the chiller. Please remove the ice pack before storing the dessert in the chiller.

For Cakes/Gateaux:
Please keep the cake refrigerated (0-4 °C) after collection and allow the cake to sit at least 3-5 minutes before serving. The cake can be refrigerated for maximum 2 days however it’s advisable to consume within the day of purchase.


Delivery / Pick Up

Q: Where do you deliver to and how do you deliver? 

We cover most of the areas in Selangor and Kuala Lumpur. Please check if we deliver to your postcode under 'Delivery' page. Self pick-up is also available. 


Q: What is the delivery fee?

Delivery fee varying from RM5 - RM50 depending on the area. You may check the fee here. An additional fee will be charged for re-delivery if the receiver is not present at the time of delivery.


Q: What is your pick up hours?

Our patisserie opens for pick up from 11 am - 7 pm (Monday-Sunday).


Dietary & Allergy

Q: Are your cakes halal? or contain alcohol?

We are using all halal ingredients and do not use alcohol in our baking.


Q: Are your cakes suitable for vegan/vegetarian?

Unfortunately no. Most of our desserts contain eggs, gelatin, etc.


Q: Allergic to nuts? Which dessert is suitable for me?

All our cakes are made in a kitchen that handles nuts. We do not recommend our desserts if you are allergic to nuts as they may contain traces.

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